What type of language should staff avoid when communicating with residents?

Staff should avoid using jargon and technical terminology when communicating with residents because such language can create confusion and misunderstandings. The primary goal of communication in an Adult Residential Facility is to ensure that residents fully comprehend the information being shared with them. When staff use complex terms or industry-specific language, it can alienate residents or lead them to feel inadequate or frustrated.

Using simple, clear, and accessible language fosters an environment of understanding and security, enhancing residents' ability to engage with their care, ask questions, and participate in conversations. This kind of communication supports the residents’ rights to be informed and involved in their care and daily lives. Thus, the emphasis on avoiding jargon is crucial for effective communication and the overall well-being of residents in an ARF setting.